CSCS Contact Number
The number CSCS publish for their contact centre is 0344 994 4777, open Monday to Friday, 8am to 6pm, excluding Bank Holidays. Before you dial, check the section below on who you actually need, because anything to do with the CITB test belongs to CITB and CSCS state plainly that they cannot help with it.
This is not CSCS, and that number is not ours
We are an independent CSCS revision site. We are not CSCS Ltd, we are not CITB, and we cannot help with your card, your application or your account. Everything on this page is published by CSCS and reproduced here so you can find it quickly. Ringing 0344 994 4777 connects you to CSCS, not to us. We have no access to any card record and never will.
Full detail in our scope, limitations and independence statement. If you want to reach us, about a wrong answer in a practice question or a broken page, that is our own contact page. Please do not send us card queries: we cannot action them.
Official ways to contact CSCS
CSCS list these routes on their contact page, and they say the Help Centre is the best way to get in touch. The phone is not the fastest option they offer, only the most familiar one.
| Route | Detail | Best for |
|---|---|---|
| CSCS Help Centre | contact.cscs.uk.com/hc/en-gb | Everything. CSCS name this as the best route |
| Telephone | 0344 994 4777, Monday to Friday, 8am to 6pm, excluding Bank Holidays | Anything you would rather explain out loud |
| Webchat | On cscs.uk.com, their own website | Short, quick questions |
| Support ticket | Inside your CSCS Online account, or via My CSCS | Anything tied to an application already in progress |
| Post | CSCS Ltd, Unit A2 and B, Mease Mill, Westminster Trading Estate, Measham, DE12 7DS | Paper you have to physically send |
| Media enquiries | Communications@cscs.co.uk | Press only, not card questions |
Note the two different domains, because they catch people out. The Help Centre sits on contact.cscs.uk.com, the account system on cscsonline.uk.com, and the media address ends cscs.co.uk rather than cscs.uk.com.
Who do you actually need, CSCS or CITB?
CSCS state it plainly: CSCS and CITB are completely separate organisations. The CITB Health, Safety and Environment test is owned and operated by CITB and cannot be booked through CSCS. CSCS also confirm they do not provide tests, exams or courses, and do not endorse or approve training providers or third-party CSCS card services.
| Your question | Who to contact |
|---|---|
| Applying for or renewing a card | CSCS |
| Card not arrived after 10 working days | CSCS |
| Lost, stolen or damaged card | CSCS |
| Which card your qualification entitles you to | CSCS |
| A card you think is fraudulent | CSCS |
| Booking the HS&E test | CITB |
| Rescheduling or cancelling a test | CITB |
| Paying for the test, or a refund | CITB |
| Your test result or testing ID | CITB |
If your question is in the bottom half of that table, do not ring CSCS. Start with how to book the CSCS test, which sets out the CITB route, and what the test costs. The card fee and the test fee are two different payments to two different organisations, which is covered in CSCS card cost.
Things you can settle without contacting anyone
Several of the most common reasons for calling have a published answer, and reading it is quicker than waiting on a line.
- Is this card genuine and in date? Use CSCS Smart Check rather than asking. It is the only platform covering all 2.3 million cards displaying the CSCS logo, it is free at CSCSSmartCheck.co.uk, and there is an app. See how to check a CSCS card.
- When can I renew? The renewal window and the evidence you need are set out in CSCS card application and renewal and CSCS card expiry and replacement.
- Where is my card? The digital version is in the My CSCS app the moment an application is approved, so you may already have what you need to get on site. See My CSCS.
- Which card do I even need? Start with what a CSCS card is, then confirm your route with CSCS before you pay for anything.
Waiting on the test rather than the card?
Most cards need a CITB HS&E test pass from within the previous two years. If that is the step you are stuck on, no phone call shortens it, but practice does.
Telephone number, opening hours, postal address, Help Centre, webchat, support ticket route, media address, the CSCS and CITB separation, the £36 card fee, the £23.50 test fee and the 10 working day card delivery all verified against the CSCS contact page at cscs.uk.com, read August 2026 and returning HTTP 200. Smart Check coverage verified against the CSCS card checking page the same day. We are independent of CSCS Ltd and CITB and cannot act on any card matter; see scope and limitations.
Contacting CSCS: common questions
- What is the CSCS contact number?
- 0344 994 4777. CSCS publish it on their contact page at cscs.uk.com. The contact centre is open Monday to Friday, 8am to 6pm, excluding Bank Holidays. CSCS describe their online Help Centre, not the phone, as the best way to get in touch.
- Can I book my CITB HS&E test by phoning CSCS?
- No, and it is an easy call to waste. CSCS and CITB are completely separate organisations. The test is owned and operated by CITB, costs £23.50, and must be booked directly through CITB. CSCS state they cannot assist with or arrange test bookings.
- My card has not arrived. Who do I contact?
- CSCS. Your physical card should arrive within 10 working days of the application being processed, and CSCS ask you to get in touch if it has not. In the meantime your digital card sits in the My CSCS app as soon as the application is approved, and it can be used to access site straight away.
- Is there a CSCS email address?
- CSCS publish an email address for media enquiries only: Communications@cscs.co.uk. For anything about a card or an application, use the CSCS Help Centre at contact.cscs.uk.com/hc/en-gb, the support ticket function in your CSCS Online account or My CSCS, webchat on CSCS.uk.com, or the phone number.
- What is the CSCS postal address?
- CSCS Ltd, Unit A2 and B, Mease Mill, Westminster Trading Estate, Measham, DE12 7DS. Writing in is the slowest of the official routes, so use it only when you genuinely need to send something on paper.
- Can this website contact CSCS on my behalf?
- No. We are an independent revision site with no relationship to CSCS Ltd. We cannot see your account, chase your card, alter an application or pass a message on. Every route on this page goes to CSCS directly, which is the only way it can work.