Refund Policy

1. Free trial

Every plan starts with a 1-day (24 hour) free trial, one per account. The trial costs nothing. If you cancel during it, under Manage billing in your account, you are not charged.

When the trial ends, the first payment is taken automatically. That payment, and every renewal after it, is covered by the rules below. So is a payment taken early because you chose to start your plan before the trial ended.

2. When you can get a refund

For the Monthly Plan and the Yearly Plan, you get your money back in full when both of these are true:

• you ask within 3 days of the payment, and
• you have used the paid features for 2 hours or less in total.

3. The Weekly Plan is not refundable

The Weekly Plan is made for the final week before your test, so its payments cannot be refunded. It renews every week until you cancel, so cancel under Manage billing once you have sat your test. Try the free mock test first if you are unsure.

4. How we count use

Use means time spent on mock tests, missed-question drills and custom quizzes while your pass is active, as recorded on your account. Reading the free topic pages does not count.

5. Charges made in error

We always refund a charge made in error, such as a duplicate payment, whatever the pass and however long ago it was.

6. How to ask for a refund

Email [email protected] from the email address on your account and say which payment you want refunded. We aim to reply within 2 working days.

The money goes back to the card you paid with. Stripe sends it straight away, and most banks show it within 5 to 10 working days. A refunded pass stops working when the refund is made. If you are refunded for a plan, we also cancel it so it does not renew.

7. When we do not refund

We do not refund a payment after 3 days, after more than 2 hours of use, or for the Weekly Plan, except where the law requires it, the charge was made in error, or we closed your account ourselves.

You can still stop any plan at any time: cancel under Manage billing in your account. You keep access until the end of the period you paid for and are not charged again.

8. Please contact us before disputing a charge

If a charge looks wrong, email us first. We can usually sort it out the same day, which is faster for you than a bank dispute. The business name on your card statement may differ from the name of this site, so check the date and amount against your Stripe receipt.